Futurepay Payments via Worldpay

FuturePay is a recurring payment system that is administered by WorldPay. It is similar to a direct debit or standing order arrangement, but the regular payments are automatically debited using your card details instead of your bank account.

How does FuturePay work?

Our preferred payment method is Direct Debit.  If, for whatever reason, you would prefer to pay your accountancy fees via FuturePay, you will receive an invitation email from WorldPay on our behalf. The email will set out in writing the recurring payment terms that you have agreed to, as per our engagement letter. After you have checked that everything is correct, you will need to click on the link in the email to create a recurring payment agreement. This is where you will be taken to a secure area of WorldPay’s website to enter your card details, which will be securely recorded. You will also be asked to choose a username and password to access the Worldpay Shopper Management System (“SMS”) in order to view your payments, change your agreement, or cancel your agreement at any time.

Each time we debit a payment from your bank card, as part of your agreement, a transaction confirmation email is generated by our system and sent to the email address we have on record for you, this email address will be the one you provided when our agreement was created.

If your card expires, or if a payment is not authorised/unsuccessful, we will send you an email informing you that the payment has failed, and alternative payment method must be made.

Most FuturePay arrangements are used to pay set amounts at regular, fixed intervals over a specific time. This is typically used by our clients to pay their accountancy fees by monthly instalments.

Which cards do we accept?

We accept Mastercard, Visa, Maestro, and JCB. We do not accept American Express. Payments are accepted in pounds sterling (£) only.

Duration of your Futurepay Agreement

Once set up, your agreement will run until this is cancelled by you or us.

Cancel your FuturePay payments.

You can cancel your agreement at any time by logging into the WorldPay Shopper Management System (“SMS”) or contacting us at sally.thornton@morethanaccountants.co.uk or by phone on 0161 804 0808.

Refund Policy

Any dispute should be referred to our Credit Control department or, failing that, your usual contact at More Than Accountants Ltd. Given that fees are only collected in respect of ongoing services, a refund will only be issued where an amount has been paid to us in error. Any refund is at the discretion of More Than Accountants Ltd and may take up to 7 working days to process.

FAQs

Visit the Worldpay website for FAQs about FuturePay at: http://www.worldpay.com/shopper.

Alternatively, for queries about an existing FuturePay agreement please contact us on 0161 804 0808 and ask for our Credit Control department.